Team Leader

Azienda

Ente per la promozione delle relazioni culturali

Descrizione

For an important international client, Manpower is looking for a

Contact Centre Leader

Main activities:

- Understand all organisation s products, services, procedure and guidelines and ensure the same understanding for all team members
- Be in charge of the daily management and running of the contact centre
- Ensure that conversion targets and customer service levels are met
- Schedule and organise rota of team members to cover the three main channels (telephone, email and face to face) to ensure customer enquiries are never left unattended
- Manage staffing levels and costs efficiently
- Manage complaints
- Monitor calls and service levels to ensure qualitative and quantitative standards are met
- Submit regular reports to Senior Managers and seek new ideas and strategies to improve service performance and efficiencies

Type of contract:

- FT 35-hour week
- 3 months (just for the beginning)

RAL: 35K

Location: Milan
Skills and experience:

- Contact Centre team leadership/management
- Experience in managing different call centre telephony systems
- Excellent leadership skills (ability to engage and motivate team members)
- Training, coaching and mentoring
- Results oriented and multitasking
- Fluent English

Luogo di lavoro:

Città Metropolitana di Milano

Disponibilità:

Temporaneo

Tipologia:

Full Time

Data pubblicazione:

28/11/2017

Codice annuncio:

204211342

Visualizzazioni annuncio:

374

Nome filiale:

MOC - MILANO

Numero di candidati ricercati:

1
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.

Team Leader

Città Metropolitana di Milano
Temporaneo
Full Time
28/11/2017
204211342
374
MOC - MILANO
1

Azienda

Ente per la promozione delle relazioni culturali

Descrizione

For an important international client, Manpower is looking for a

Contact Centre Leader

Main activities:

- Understand all organisation s products, services, procedure and guidelines and ensure the same understanding for all team members
- Be in charge of the daily management and running of the contact centre
- Ensure that conversion targets and customer service levels are met
- Schedule and organise rota of team members to cover the three main channels (telephone, email and face to face) to ensure customer enquiries are never left unattended
- Manage staffing levels and costs efficiently
- Manage complaints
- Monitor calls and service levels to ensure qualitative and quantitative standards are met
- Submit regular reports to Senior Managers and seek new ideas and strategies to improve service performance and efficiencies

Type of contract:

- FT 35-hour week
- 3 months (just for the beginning)

RAL: 35K

Location: Milan
Skills and experience:

- Contact Centre team leadership/management
- Experience in managing different call centre telephony systems
- Excellent leadership skills (ability to engage and motivate team members)
- Training, coaching and mentoring
- Results oriented and multitasking
- Fluent English
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.