OPERATIONS SUPERVISOR

Azienda

Importante azienda nostra cliente.

Descrizione

Manpower is looking for an Operations Supervisor to support the Shift Manager to drive innovation and execution in transportation networks at our delivery station in Lombardia
Your role
As our Operations Supervisor, you will support daily management of duties and deputise the Shift Manager as required. You will also carry out briefings, ensure that paperwork is accurately completed as well as carry out duties in accordance with our Standard Operating Procedures (SOPs.). You will take on the responsibility for tracking attendance and work flow along with ensuring sufficient resourcing for your team, such as training needs, coaching, absence and performance management as well as continuous monitoring of department productivity. You will support in the development of a strong culture of health and safety by ensuring that safety practices comply with legislation and our policies. You will work alongside the Shift Manager to highlight and rectify issues as they arise, assist with tracking, trending and reporting of departmental metrics. Moreover, you will assist in analysing and understanding why, or why we are not, meeting our departmental and Delivery Station goals.
You will:
Carry out security checks prior to the end of the shift
Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required
Review and update SOPs and metrics as required
Improve flow of parcels through your area as well as follow up and solve process-related area issues as required
Ensure vehicle and equipment defect reporting is completed to a high standard
Manage customer service escalations and interface with driver and customer where necessary.
Your skills
You have a GCSE Maths and English, grade C or above (or equivalent qualification). From previous jobs, you have demonstrated problem solving and analytical skills. You have the drive to motivate a team to meet our targets and productivity expectations. Moreover, you are able to meet or exceed departmental production goals and eager to be trained and learn new skills. You also have previous experience in coaching and mentoring others to succeed.
As a person, you have excellent communication skills and you are able to handle multiple tasks whilst working in a fast-paced environment. You invest the time required and commit to getting the job done. You are also willing to work flexible shifts.
Bonus skills

The ideal candidate has leadership experience from the transportation delivery industry or from a similar fast-paced logistics/distribution environment. Moreover, a good understanding of commercial vehicle operations is desirable.

Luogo di lavoro:

Erba

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

10/02/2017

Codice annuncio:

500181159

Visualizzazioni annuncio:

1000

Nome filiale:

ERBA XXV Aprile 2

Numero di candidati ricercati:

1
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.

OPERATIONS SUPERVISOR

Erba
Assunzione diretta
Full Time
10/02/2017
500181159
1000
ERBA XXV Aprile 2
1

Azienda

Importante azienda nostra cliente.

Descrizione

Manpower is looking for an Operations Supervisor to support the Shift Manager to drive innovation and execution in transportation networks at our delivery station in Lombardia
Your role
As our Operations Supervisor, you will support daily management of duties and deputise the Shift Manager as required. You will also carry out briefings, ensure that paperwork is accurately completed as well as carry out duties in accordance with our Standard Operating Procedures (SOPs.). You will take on the responsibility for tracking attendance and work flow along with ensuring sufficient resourcing for your team, such as training needs, coaching, absence and performance management as well as continuous monitoring of department productivity. You will support in the development of a strong culture of health and safety by ensuring that safety practices comply with legislation and our policies. You will work alongside the Shift Manager to highlight and rectify issues as they arise, assist with tracking, trending and reporting of departmental metrics. Moreover, you will assist in analysing and understanding why, or why we are not, meeting our departmental and Delivery Station goals.
You will:
Carry out security checks prior to the end of the shift
Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required
Review and update SOPs and metrics as required
Improve flow of parcels through your area as well as follow up and solve process-related area issues as required
Ensure vehicle and equipment defect reporting is completed to a high standard
Manage customer service escalations and interface with driver and customer where necessary.
Your skills
You have a GCSE Maths and English, grade C or above (or equivalent qualification). From previous jobs, you have demonstrated problem solving and analytical skills. You have the drive to motivate a team to meet our targets and productivity expectations. Moreover, you are able to meet or exceed departmental production goals and eager to be trained and learn new skills. You also have previous experience in coaching and mentoring others to succeed.
As a person, you have excellent communication skills and you are able to handle multiple tasks whilst working in a fast-paced environment. You invest the time required and commit to getting the job done. You are also willing to work flexible shifts.
Bonus skills

The ideal candidate has leadership experience from the transportation delivery industry or from a similar fast-paced logistics/distribution environment. Moreover, a good understanding of commercial vehicle operations is desirable.
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.