Internship in E-commerce process

Be part of a revolutionary change

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

About the Internship in E-commerce process

You will support the E-commerce process team in exploring areas of commercial development of E-commerce platform, focus on back-end development (e.g. both direct & indirect channels) as well as the e-commerce logistic infrastructure, seeking for web-site performance, to maximise order flow performances including shipments and handling, as system and processes enhancements.

Specific Responsibilities:

• IQOS.it Store Management & Delivery experience
  Support the team to ensure high performance of e-commerce platform, stock management-preventing overselling and out of stock, to guarantee product availability, meet satisfaction of consumers and monitor forecast accuracy
   
• E-Commerce Reporting & Analytics
  Support the team for budget and KPI reporting, produce the weekly and monthly reports and constantly get insights from the data to identify opportunities & threats in the e-commerce platform
   
• Predictive Care
  Bridge between our sales force, Contact Service Center & E-commerce providers in managing all issues raised by Consumer
                             
• Project Management support

Support the e-commerce team in new implementations by writing documentations and suggesting basic tech requirements                                                                                               

Who we’re looking for

• Degree in Business Administration, Economics, Marketing or Management Engineering
• Fluent in English and Fluent in Italian
• Literacy in Excel (Pivots) and PowerPoint
• Passion for new digital technologies and the e-commerce business
• Customer and problem-solving orientation
• Ability to work alone, in team and to engage with multi-functional stakeholders
• Passionate about monitoring and reporting

What’s ‘nice to have’

• Knowledge of Access and Jira

• A previous experience in back-office roles (e.g. management of direct or indirect e-commerce channels)
• Communication skills
• Good analytical skills
• Quick learning capabilities entrepreneurial spirit and curiosity

What we offer:

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress.

Type of contract: Internship of 6 months length

Work location: Rome

Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With almost 1000 employees, it is engaged in the development and commercialization of smoke-free products in Italy.