Internship in CRM Platform
Azienda
Azienda multinazionale leader nel settore del Fast Moving Consumer GoodsDescrizione
Internship in CRM PlatformBe part of a revolutionary change
At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Join us in the CRM Team and you will support the design and definition of CRM platform solutions in order to realize best engagement and value for our customers
You will engage stakeholders to understand current and future business requirements and their impact on our business by improving understand of all Consumer Journey phases.
Specific Responsibilities:
- Support the Product Owner in planning CRM Platform developments through Sprints managed in collaboration with IT and other departments. Collect detailed requirements and support testing activities.
- Build documentation and reporting for platform enhancements in order to setup an agreed flow of tasks and accountabilities for all stakeholders
- Be part of cross functional projects aimed at increasing integration of CRM with new channels and platforms and provide value to the customer
- Monitor results of CRM Platform projects, providing insights. Contribute to the presentation of main features, objectives, and goals for every activity.
- Run ad hoc analysis, report and dashboard to monitor and to track business activities CRM related, such as:
- Consumer data acquisition and retention, Consumer Acquisition & Retention evolution including Loyalty activity and referral behaviour
- Customer segmentation evolution & trends
- Consumer engagement with Marketing communication and consumer interactions with all IQOS touchpoints
- Audience selection and cluster analysis
- Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solution and services
- Collaborate and share knowledge and intelligence with colleagues and relevant stakeholders on matters such as applicable policies, standards, procedures and guidelines, efficient use of tools and technologies
- Degree in Digital Marketing, Management engineering, Economics, Statistics, Math, Physic or related fields
- Fluent in English and Italian
- Good knowledge of Office suite
- Passion for new technologies, UX and communication on online and offline channels
- Interest in digital marketing automation tools
- Excellent written communication skills
- Good analytical skills and critical thinking
- Proactive attitude
- Ability to work alone, in team and to engage with multi-functional stakeholders
What’s ‘nice to have’:
- A previous experience in Digital Communication areas
- Experience with Salesforce or Microsoft Power BI
- Knowledge of Agile framework/methodologies
- Consumer centric and data driven attitude
- Quick learning capabilities and curiosity
What we offer:
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress.
Type of contract: Internship of 6 months length
Work location: Rome
Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With almost 1000 employees, it is engaged in the commercialization of smoke-free products in Italy.
Requisiti
Who we’re looking for:Degree in Digital Marketing, Management engineering, Economics, Statistics, Math, Physic or related fields
Fluent in English and Italian
Good knowledge of Office suite
Passion for new technologies, UX and communication on online and offline channels
Interest in digital marketing automation tools
Excellent written communication skills
Good analytical skills and critical thinking
Proactive attitude
Ability to work alone, in team and to engage with multi-functional stakeholders
Luogo di lavoro:
ROMADisponibilità:
Assunzione direttaTipologia:
Full TimeData pubblicazione:
08/02/2023Codice annuncio:
541614Visualizzazioni annuncio:
657Nome filiale:
685 MP PERM CONS CENTRO NORDNumero di candidati ricercati:
1 NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000
Internship in CRM Platform
ROMA
Assunzione diretta
Full Time
08/02/2023
541614
657
685 MP PERM CONS CENTRO NORD
1
Azienda
Azienda multinazionale leader nel settore del Fast Moving Consumer GoodsDescrizione
Internship in CRM PlatformBe part of a revolutionary change
At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Join us in the CRM Team and you will support the design and definition of CRM platform solutions in order to realize best engagement and value for our customers
You will engage stakeholders to understand current and future business requirements and their impact on our business by improving understand of all Consumer Journey phases.
Specific Responsibilities:
- Support the Product Owner in planning CRM Platform developments through Sprints managed in collaboration with IT and other departments. Collect detailed requirements and support testing activities.
- Build documentation and reporting for platform enhancements in order to setup an agreed flow of tasks and accountabilities for all stakeholders
- Be part of cross functional projects aimed at increasing integration of CRM with new channels and platforms and provide value to the customer
- Monitor results of CRM Platform projects, providing insights. Contribute to the presentation of main features, objectives, and goals for every activity.
- Run ad hoc analysis, report and dashboard to monitor and to track business activities CRM related, such as:
- Consumer data acquisition and retention, Consumer Acquisition & Retention evolution including Loyalty activity and referral behaviour
- Customer segmentation evolution & trends
- Consumer engagement with Marketing communication and consumer interactions with all IQOS touchpoints
- Audience selection and cluster analysis
- Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solution and services
- Collaborate and share knowledge and intelligence with colleagues and relevant stakeholders on matters such as applicable policies, standards, procedures and guidelines, efficient use of tools and technologies
- Degree in Digital Marketing, Management engineering, Economics, Statistics, Math, Physic or related fields
- Fluent in English and Italian
- Good knowledge of Office suite
- Passion for new technologies, UX and communication on online and offline channels
- Interest in digital marketing automation tools
- Excellent written communication skills
- Good analytical skills and critical thinking
- Proactive attitude
- Ability to work alone, in team and to engage with multi-functional stakeholders
What’s ‘nice to have’:
- A previous experience in Digital Communication areas
- Experience with Salesforce or Microsoft Power BI
- Knowledge of Agile framework/methodologies
- Consumer centric and data driven attitude
- Quick learning capabilities and curiosity
What we offer:
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress.
Type of contract: Internship of 6 months length
Work location: Rome
Philip Morris Italia is one of the two Italian affiliates of Philip Morris International, a leading company in the tobacco and nicotine market. With almost 1000 employees, it is engaged in the commercialization of smoke-free products in Italy.
Requisiti
Who we’re looking for:Degree in Digital Marketing, Management engineering, Economics, Statistics, Math, Physic or related fields
Fluent in English and Italian
Good knowledge of Office suite
Passion for new technologies, UX and communication on online and offline channels
Interest in digital marketing automation tools
Excellent written communication skills
Good analytical skills and critical thinking
Proactive attitude
Ability to work alone, in team and to engage with multi-functional stakeholders
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000
