CUSTOMER SOLUTIONS COORDINATOR

Azienda

Azienda di servizi logistici

Descrizione

Customer Solutions Coordinator - Italy Position Purpose Customer Solutions has the responsibility of delivering excellent customer service to its customer accounts within the business. This includes hires, de-hires, account queries, tracking, raising credits, damages, raising sales orders, transfer hires, tracking secondary locations and invoicing. Major/Key Accountabilities - Professional & courteous response to all incoming calls from customers - Prompt and efficient follow-up of customer queries & service requests - Ensure the investigation and resolution of customer enqueries with minimal delay. When there is a delay of more than 48 hours, the customer is to be communicated at all times. - Maintain customer relations and admin support to all customers via systems (Paldirect), telephone and email - Maintain accurate details of all orders on the in house computer system. - Processing and control of all contracts and customer database maintenance. - Invoicing and credit co Qualifications Degree required Experience 1-2 years of business experience 1-2 years of customer service experience Skills and Knowledge Strong organisation skills Excellent customer service and relationship building skills Excellent written and verbal communication skills Good knowledge of MS Office (Excel, Word, Powerpoint) skills Stong commitment to customer service Strong analytical and problem solving skills Strong account management skills Strong Prioritisation skills Detail oriented and a team player Languages English & Italian (Essential) Spanish or any other European Language (Desirable)

Luogo di lavoro:

Magenta

Disponibilità:

Assunzione diretta

Tipologia:

Full Time

Data pubblicazione:

08/09/2016

Codice annuncio:

500171912

Visualizzazioni annuncio:

383

Nome filiale:

MAGENTA Milano

Numero di candidati ricercati:

1
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.

CUSTOMER SOLUTIONS COORDINATOR

Magenta
Assunzione diretta
Full Time
08/09/2016
500171912
383
MAGENTA Milano
1

Azienda

Azienda di servizi logistici

Descrizione

Customer Solutions Coordinator - Italy Position Purpose Customer Solutions has the responsibility of delivering excellent customer service to its customer accounts within the business. This includes hires, de-hires, account queries, tracking, raising credits, damages, raising sales orders, transfer hires, tracking secondary locations and invoicing. Major/Key Accountabilities - Professional & courteous response to all incoming calls from customers - Prompt and efficient follow-up of customer queries & service requests - Ensure the investigation and resolution of customer enqueries with minimal delay. When there is a delay of more than 48 hours, the customer is to be communicated at all times. - Maintain customer relations and admin support to all customers via systems (Paldirect), telephone and email - Maintain accurate details of all orders on the in house computer system. - Processing and control of all contracts and customer database maintenance. - Invoicing and credit co Qualifications Degree required Experience 1-2 years of business experience 1-2 years of customer service experience Skills and Knowledge Strong organisation skills Excellent customer service and relationship building skills Excellent written and verbal communication skills Good knowledge of MS Office (Excel, Word, Powerpoint) skills Stong commitment to customer service Strong analytical and problem solving skills Strong account management skills Strong Prioritisation skills Detail oriented and a team player Languages English & Italian (Essential) Spanish or any other European Language (Desirable)
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.