Customer Care Manager

Azienda

For a BPO Company, we are looking for a:

Descrizione

Customer Care Manager

Main responsabilities:
- To provide leadership and direction to the entire customer support department (200 employees)
- To establish and oversee the adoption of the support department's vision, goals and objectives at all levels
- To plays the lead role in strategy formulation for the customer support department
- To oversees and determinete key strategic direction and objectives of customer support department.
- Conduct research and put performance measures in place for the purpose of continually monitoring the customer support performance processes.
- managing both internal and external relationships on behalf of the customer support department.
- in charge of all top administration customer support management and stakeholders as well as engaging in direct interactions with the business's consumers.

Requirements:

master's degree (PhD preferred) in Business Administration, Project Management, Public Relations, Psychology, Information Systems, International Relations, Information Technology, or any other related field. The equivalent in working experience is also acceptable.
10 years of working experience in customer support, preferably working as a Customer Support Manager for a business within a fast-paced and competitive environment.
Communication skills are one of the most important assets for this role

Workplace: Rome

Luogo di lavoro:

Roma

Disponibilità:

Tipologia:

Full Time

Data pubblicazione:

28/04/2021

Codice annuncio:

500287034

Visualizzazioni annuncio:

4708

Nome filiale:

DIVISION MPP ROMA

Numero di candidati ricercati:

1
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000

Customer Care Manager

Roma
Full Time
28/04/2021
500287034
4708
DIVISION MPP ROMA
1

Azienda

For a BPO Company, we are looking for a:

Descrizione

Customer Care Manager

Main responsabilities:
- To provide leadership and direction to the entire customer support department (200 employees)
- To establish and oversee the adoption of the support department's vision, goals and objectives at all levels
- To plays the lead role in strategy formulation for the customer support department
- To oversees and determinete key strategic direction and objectives of customer support department.
- Conduct research and put performance measures in place for the purpose of continually monitoring the customer support performance processes.
- managing both internal and external relationships on behalf of the customer support department.
- in charge of all top administration customer support management and stakeholders as well as engaging in direct interactions with the business's consumers.

Requirements:

master's degree (PhD preferred) in Business Administration, Project Management, Public Relations, Psychology, Information Systems, International Relations, Information Technology, or any other related field. The equivalent in working experience is also acceptable.
10 years of working experience in customer support, preferably working as a Customer Support Manager for a business within a fast-paced and competitive environment.
Communication skills are one of the most important assets for this role

Workplace: Rome
NOTE LEGALI:
Manpower è una compagnia eticamente responsabile. Il servizio è gratuito. I candidati ambosessi (L.903/77 - D.Lgs. n.198/2006) sono invitati a leggere l'informativa Privacy su www.manpower.it Aut. Min. Prot. N. 1116 - SG - del 26/11/04.
Il titolare della registrazione e/o candidatura dichiara di essere a conoscenza delle sanzioni penali previste in caso di dichiarazioni mendaci o contenenti dati non più rispondenti a verità come previsto dal D.P.R. nº445 del 28.12.2000